Is there a minimum order?

Yes. Our minumum order is $70. This may include an order of $55.00 and delivery fee of $15.00.

What methods of payment do you accept?

We accept: MasterCard, Visa, Bankcard, Direct Deposit, Bank cheque or Money order

Are your prices inclusive of G.S.T.?

Yes. GST is included in all prices quoted unless otherwise stated

What areas do you deliver to?

We deliver from Portsea to Port Melbourne and include most of Melbourne's south east and eastern suburbs.  Please check our delivery map on the home page to check if you are in this area.  If you are not, please don't hesitate to call and we will try to accommodate.  Additional delivery fees may apply

What if i cancel my order?

Orders cancelled with less than 24 hours notice will incur a 30% cancellation fee

Must I order on-line?

No. Orders can also be made by phone: 1300 855 722.

Are heating and serving instructions provided?

Yes. All products come packaged with clear and easy to follow storage, serving and heating instructions

How much notice do I need to give when ordering

As all meals and catering are prepared fresh to order, please allow 48 hours notice for delivery. Delivery days are Tuesday to Saturday during business hours. If you require your meals in less than 48 hours, please don't hesitate to contact us and we will endeavour to fulfil your request.

Do I need to be home to receive the order?

If you will not be home to receive your fresh ready meals, you can leave an esky with some ice by the front door and you meals will be waiting for you when you arrive home. eat @ home will not be responsible for the qquality of orders left unattended for more than 4 hours

All Self Catering orders cannot be left unattended. Someone must be present to receive the order otherwise drivers are instructed not to leave them. You may provide a work address if someone will be there to sign for it. If there is no-one there to receive your order, this may result in the cancellation of the order. Please see our Terms & Conditions.

Can you organize kitchen, bar and wait staff?

Yes. We can supply professional Waiting and Bar staff along with qualified Chefs and Kitchen hands. Rates are as follows:

* Waiting/Bar Staff: $35.00 p/hr. Minimum 3 hours.
* Chef: $45.00 p/hr. Minimum 3 hours.

What is vacuum packaging?

Vacuum packaging is a process that simply removes oxygen from the surrounding packaging and thus reduces the rate at which food usually degrades. It does not involve the addition of anything artificial it simply removes the oxygen.

Can I freeze my meals?

Yes. As long as they are frozen prior to the use by date meals can be kept frozen for up to 12 weeks.  For best results defrost meals in the fridge overnight before reheating.

Can you serve liquor at functions?

Yes. eat @ home is licensed to sell liquor or we are also able to serve liquor provided by the customer. We practice strict responsible alcohol serving and will not serve intoxicated or underage guests.

Do you cater to special dietary requirements?

Yes. With adequate notice all dietary requirements can be catered for.